Device enquiries and personal information

Privacy at the device counter

Last reviewed:

Who is responsible

is responsible for personal information submitted through this website.

What a device enquiry may contain

The form records your contact details, the device or accessory named in your message and any practical information you choose to add about its condition. It does not need the contents of the device.

How the counter uses those details

Information is used to identify a compatible item or suitable service, reply about price or availability and keep an appropriate record of the enquiry.

Keep private device information out

Do not send screen-lock codes, account passwords, payment-card details, private photographs or copies of personal files through the enquiry form.

Service providers and retention

Authorised hosting and message-delivery providers may process the enquiry only to operate the website and deliver the message. Information is not sold through this website.

Your UK data rights

Depending on the circumstances, you may ask to access, correct, erase or restrict personal information, object to certain processing or request portability. You may also complain to the Information Commissioner's Office.

Privacy questions

Use the contact form for a privacy-related request and make the subject clear without repeating unnecessary personal information.